Delivery & Returns

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Several types of goods are exempt from being returned, for example, beds that have been damaged due to the purchaser’s spills and stains. Please contact sales@ukbedworld.co.uk with a description of why you would like to return your bed with a photo alongside it so we can deem the product fit for return.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted; please contact us to find out more.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds are usually processed within 21 days depending on your bank’s processing times.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@ukbedworld.co.uk.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Your statutory rights will not be affected.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@ukbedworld.co.uk and we will send you the information necessary to exchange your bed.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should email sales@ukbedworld.co.uk and we will arrange your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Delivery Charges

Standard delivery charges apply to all areas excluding those listed below:

• Industrial Scotland
• Scottish Islands
• Scottish Highlands
• Channel Isles
• Isle of Man
• Isle of White
• Scilly Isles
• Jersey
• Guernsey
• Devon
• Cornwall
• Highlands
• Grampian
• London congestion charges

Need help?

Contact us at sales@ukbedworld.co.uk for questions related to refunds and returns.